Mutual aid
Aid and needs management
Record the need, approve the budget, assign someone, share the outcome.
For every animal on the street,
kindness on record.
Where has the food run out, which cat is still in treatment, who’s on the feeding rota this week? Volunteers look at the same list, and donors see which treatment their money paid for.
EVERYDAY HEADACHES
Plenty of goodwill, not much order.
Volunteers are out day and night, but the information gets lost among dozens of messages, screenshots and receipts.
- Today
An injured dog is found; the vet bill goes on someone’s card and nobody remembers how much is owed to whom.
With EleleThe treatment becomes an aid request with photos, the vet and an estimate. Approved spending is booked with the invoice, so it’s clear what the volunteer is owed.
Aid and needs management - Today
Every evening the group asks who’s going to the feeding spots; one day two people go, the next day nobody.
With EleleFeeding rounds become weekly tasks. Volunteers claim an open slot and mark it done; empty slots trigger a reminder.
Tasks and projects - Today
Donations arrive by bank transfer and in cash; donors get no receipt and someone on social media asks what happened to the money.
With EleleEvery donation gets a numbered receipt, and online donations land in the same ledger. Food and vet spending is in the report for all to see.
Income, expenses, dues and receipts
EXAMPLE FLOW
Example: a winter food drive.
An illustrative flow; the screenshot shows demo data.
The need is opened
The board records the winter food need for five feeding spots, with a target amount and a date.
Announcement and donations
The drive is posted in the feed with a public link. Donations come in online or in cash, each with a numbered receipt.
Volunteers hand it out
The food is split across feeding rounds; each round has a volunteer and a date and is ticked off when done.
The outcome is shared
When the drive closes, the amount raised and spent, the food delivered and photos go in the feed. Donors see what their help achieved.
YOUR WORDS
In your volunteers’ own words.
The app calls your team “volunteers”, and work is recorded the way it happens on the ground.
- Volunteers
- The member list and notifications use this word — whether someone pays dues or only does feeding rounds.
- Feeding spots and rounds
- Recurring tasks: a weekly plan by spot, day and volunteer.
- Vet need
- An aid request with photos, the vet and an amount; spending is linked to the books with its invoice.
- Donations and receipts
- Online or in cash; every donation gets a numbered receipt and donors see their own history.
- Drive
- A need with a target amount, announced in the feed with a public share link.
- Foster homes and adoption
- Posts and aid requests in the feed; the foster volunteer’s address is visible only to authorised people.
MODULE SET
Modules that come switched on.
They are ready at set-up; switch off what you don’t need and turn on more later.
- Tasks
Tasks and projects
Every job has an owner, a due date and a status; projects move step by step.
- Money
Income, expenses, dues and receipts
Dues plans, collections, numbered receipts, cash and bank, and a double-entry ledger.
- Feed
Feed, events and announcements
Announcements, posts, comments and events in one feed, with public share links.
- Communication
Messaging and notifications
Direct messages, a notification centre, preferences and dues reminders.
- Reports
Reports
Income and expenses, balances, receivables and activity reports, ready for the AGM.
Related guides and pages.
FAQ
Animal welfare groups ask.
We’re an informal group, not an association. Can we use it?
Yes. Set up as a volunteer group; aid requests, tasks and donations work the same way. If you register as an association later, your records come with you.
Do donors have to become members?
No. Someone donating through a drive link gets their receipt without joining. Regular supporters can join if they like and see their own donation history.
How do we keep vet invoices?
Attach a photo or PDF of the invoice to the aid request and the expense. The report shows each treatment’s cost with its document.
GET STARTED
Bring your volunteer team together.
Set up your community and record the first vet need, so everyone knows who’s taking what on.